Troubleshooting
A few tips to help you solve common issues.
Create Chrome profiles
If you use multiple Google accounts, it is recommended that you create a Chrome profile for each account. Separate profiles enable proper functioning of Google Workspace add-ons, syncing of Chrome data (e.g., bookmarks, history, extensions) across devices, and improved browsing experience. This article describes how to sign-in with a specific Google account under a new Chrome profile to enjoy these benefits.
Use default account
Use the default account of your Chrome profile to avoid issues when using multiple accounts. The article shows how to identify which account you are currently using in Google Sheets.
Missing options in menu
Sometimes, when you try to use an add-on, only the Help option is available. This article explains how to access the add-on.
Chrome debugging
Google Chrome debug console is a powerful tool that can help us identify the cause of the errors (displayed in red) and speed up finding the solution. We'll be needing your help in performing the steps below so we can better assist you.
Safari debugging
Safari debug console is a powerful tool that can help us identify the cause of the errors (displayed in red) and speed up finding the solution. We'll be needing your help in performing the steps below so we can better assist you.