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Export from Zendesk to Google Sheets

You can use Awesome Table Connectors to export from Zendesk to Google Sheets. Exporting to Google Sheets via Awesome Table Connectors allows you to access raw data, schedule refresh to get regular updates, and configure your output sheet's layout, among other features.

This article demonstrates how to use Awesome Table Connectors to get data from Zendesk Tickets and Zendesk Help Center and export them to Google Sheets. You can use your own Zendesk account and follow along.

Prerequisites
You have logged in with the Awesome Table Zendesk connector.

Export tickets from Zendesk to Google Sheets

note

Business hours, Get view, View List, and Satisfaction Ratings are only available for admin users.

  1. Open the Select data drop-down and select what you want to export.

    Click Get view.

  2. Choose the View that you want to export from. We are exporting from the view All tickets.

  3. (Optional) Add one or more Filters.

    1. Open the Filters drop-down, then click Add.
    2. Choose a filter, then select a corresponding value.
  4. (Optional) In the Output options, configure how your data will be inserted into your spreadsheet.

  5. (Optional) Use the Preview & Select columns feature to choose the columns you need, edit their names, and configure a sort order.

    1. Click Preview & Select columns.
      A new window opens.
    2. Make the changes you want.
    3. Click Save changes.
  6. Click Run to start your request.

    note

    If you are running a request for the first time, the Permission needed pop-up window opens.

    1. Click Sign in with Google.
    2. Select the Google account you want to use with Awesome Table.
    3. Click Allow to grant Awesome Table the required permissions.

    Awesome Table Connectors informs you if you successfully exported to Google Sheets.


You have successfully exported Tickets to Google Sheets. Successful requests are automatically saved and displayed in the Home screen.

Export articles from Zendesk to Google Sheets

  1. Open the Select data drop-down and select what you want to export.

    We are exporting a list of Articles.

  2. (Optional) Add one or more Filters.

    note
    • Filters are only available for Articles.
    • Additional fields are shown if you chooose to export Article Comments or Post Comments.
    1. Open the Filters drop-down, and click Add.

    2. Choose a filter, then select a corresponding value. We are exporting a list of all the articles from the Getting started category.

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  3. (Optional) In the Output options, configure how your data will be inserted into your spreadsheet.

  4. (Optional) Use the Preview & Select columns feature to choose the columns you need, edit their names, and configure a sort order.

    1. Click Preview & Select columns.
      A new window opens.
    2. Make the changes you want.
    3. Click Save changes.
  5. Click Run to start your request.

    note

    If you are running a request for the first time, the Permission needed pop-up window opens.

    1. Click Sign in with Google.
    2. Select the Google account you want to use with Awesome Table.
    3. Click Allow to grant Awesome Table the required permissions.

    Awesome Table Connectors informs you if you successfully exported to Google Sheets.


You have successfully exported a list of articles from the Zendesk Help Center to Google Sheets. Successful requests are automatically saved and displayed in the Home screen.

What's next
Schedule a refresh to get regular updates.